I was particularly excited to test them out as the reviews I had read before were mixed. IBM Watson Assistant features and implementationĪfter some bumps with the registration process, it was finally time to get a feel of all the features that IMB Watson Assistant offers. Although I’m not a huge fan of the dark colors that IBM uses, it was easy to navigate through the tool without any issues. Signing up shouldn’t pose any problems for you, even if you’re new to these types of tools, as long as you have credentials that IBM accepts.Īs for the interface, it was pretty user-friendly. It could be because my cards and company are registered in Poland, but this shouldn’t be an issue. I didn’t expect these issues, and yet they appeared. Because of this, the whole process of registration took about an hour and I must admit it was not smooth at all. What’s more, it was also impossible to verify my VAT number in any of the configurations, which irritated me even more. I couldn’t authorize any of my credit cards when creating the account. To my surprise, something disappointing happened. Providing such sensitive information as the credit card was inconvenient for me. I was slightly discouraged by this in the beginning, as I was only looking to test the chatbot out. Once again, I was requested to provide various details, such as desired account type, company information, billing information, and credit card information. Once that’s done, it will be time to verify your identity. In the next stage, you will be invited to review various privacy notices and agree to data processing. You will also be asked to accept the terms and conditions and agree to receiving marketing information (the latter is optional). email address (has to be verified before going further with the sign-up process),.To use the chatbot, you need to create an IBM Cloud account by providing the following details: To get started with the software, I went to the sign-up website for the chatbot and began the registration process. In addition, the AI bot from IBM can be deployed to several social media channels, like Intercom, Slack, Facebook Messenger, SMS with Twilio, WhatsApp, and even Amazon Alexa. The IBM Watson AI Assistant chatbot software can understand your requests, adapt to your domain, recognize plain-language responses, handle natural conversations without breaking, and more. Challenging integration with third-party apps Getting started with the IBM Watson Assistant feature.Too basic templates (not necessarily a con).Challenges authorizing credit card and VAT number information. You can use Intercom to set up effective engagement strategies and deliver a superior customer experience. Provide efficient support and engage customers This solution is more than a simple chatbox: it is also a powerful contact segmentation and emailing tool designed to engage and retain customers. the choice is yours!įree much needed time by entrusting the first steps to this smart platform, while your agents can focus on delivering the best answer to complex requests. It can be integrated to your liking, whether it be on just specific pages or throughout your website, after a certain number of visits. Intercom takes the form of a chatbox you can add to your website or webapp. Chat, email campaigns and marketing scenarios made easy Intercom is a complete solution to communicate with your clients, the users of your products and the visitors of your website at all the stages of their customer journey.
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